Support Page – Pippa Matthews Coaching
Welcome to the Support Hub
We’re here to help you get the most out of your experience with Pippa Matthews Coaching. Whether you need help with your account, payments, or have a general question — our team is ready to support you.
Frequently Asked Questions (FAQs)
Q: I can’t log in to the app – what should I do?
Please ensure you're using the same email address you used when signing up. If you’ve forgotten your password, use the
“Forgot Password” option on the login page to reset it. If you're still having trouble, feel free to contact us.
Q: How do I access the live Zoom coaching calls?
Zoom links are shared via email and inside the app’s calendar or events section at least 24 hours before the session begins.
Q: Where can I watch the video lessons?
All on-demand content is available under the "Courses" or "Modules" section inside the app once you log in.
Account, Billing, and Privacy Support
If you need help with any of the following:
Updating payment details
Accessing receipts or invoices
Querying a charge
Managing or closing your account
Requesting data updates or deletion
General troubleshooting
Please email us at
. Include the email address linked to your account and a short description of the issue, and we'll get back to you within 1–2 business days (Monday to Friday).
We take data privacy seriously. If you're based in the UK or EU, you have the right to access, update, or request deletion of your data in accordance with GDPR regulations.
Contact Information
Support hours: Monday to Friday, 9:00am – 5:00pm (UK time)
Email:
Typical response time: Within 1–2 business days